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Independent sparring for the program lead in a multi-site CRM harmonization
SAP CRM multi-site harmonization for sales, service and marketing
Project duration in months
12
CLIENT: global manufacturer of fixing solutions with more than 20 billion EUR revenue
CONTEXT: complex harmonization and simplification program across sites, with high demands on communicative sensitivity and a workable approach to master data consolidation.
OUR CONTRIBUTION: development of CRM strategy and roadmap, communication and mobilization advisory; setup of PMO services
BUSINESS BENEFIT: a program lead with an independent counterpart - someone with no stake in the implementation, able to challenge approach, supplier proposals and master data decisions before they became expensive.
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