
SURIRO
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CRM Roadmap Development: "plan before you sprint"



Account
Global provider of enterprise telecommunication solutions and services
Context
Various Front- and Backend solutions exist but require integration and further enhancement. Business team prepared a set of strategic initiatives - alignment with architecture, feasiblility and timeline was lagging. Initial as well as frequent update process for architecture landscape needed.
Suriro Solution:
Methodology driven approach to run
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opportunity assessment incl. SWAT analysis, valuation of benefits and costs per opportunity, dependency and sequence modeling
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implementation risk & effort scoring model as basis for prioritization
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architectural maturity level design
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CRM implementation roadmap development, Project Kick-Off & Mobilisation Event
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Program management governance model
and continuous project review and coaching
Suriro - Consulting Products:
CRM Roadmap Development
CRM Architecture Review
Project / Program Planning


Suriro - Benefits Delivered:
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Strong, proven methodology
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Reproducable approach for later refinement or re-planning
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Business & IT aligned in ONE approach
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"Hot-Spots" identified and properly manageable