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Program Mgmt for SAP Implementation
Program Mgmt for SAP Implementation

Project Lead in complex, multi-year & multi-player SAP implementation

Application Management Design
Application Management Design

Application Management Design and Setup - ramp up of 3rd level support for leading institute in financial industry

Concept for global learning platform
Concept for global learning platform

Design and development support global learning platform: the basis for ongoing training provision

SAP CRM Concept & Implementation
SAP CRM Concept & Implementation

Development and implementation of SAP CRM for two leading German trade-fair providers

SAP Mobile Sales & Server Impl
SAP Mobile Sales & Server Impl

SAP CRM Mobile & Server implementation for leading global mobile phone provider - design, implementation and roll-out as project manager

SAP CRM Core - ABAP Development
SAP CRM Core - ABAP Development

Concept and Development of SAP CRM Middleware & ERP Integration at SAP as core of the CRM product

CRM Program Review
CRM Program Review

Multi-Level CRM review including strategy, processs layout and maturity, system landscape and team-setup - the basis for a re-setup.

Global Business Case
Global Business Case

Development, alignment and approval management of global service management replatfroming program - including stakeholder committment management.

Multi-Brand Service Harmonization
Multi-Brand Service Harmonization

Global Sales and Service Harmonization at leading provider of transportation solutions. SAP Template & industrialized rollout. Large offshore delivery portion.

Remote Training for worldwide team
Remote Training for worldwide team

How to synchronize a truly global team on SAP CRM via virtual trainings? Click for more details

Service Process Foundation
Service Process Foundation

Design of global Service management processes for leading provider of healthcare solutions

Multi-Site Training & Enabling
Multi-Site Training & Enabling

Forming an international CRM team in a top-5 consulting firm prior to a global CRM Sales Program

Program Management Carve-Out
Program Management Carve-Out

Management of IT Carve-Out for IPO preparation

Global Service & Complaint Mgt.
Global Service & Complaint Mgt.

Development of global service concept for a leading global multi-brand provider of consumer goods - including complaint & escalation management (ITIL compliant)

End User Training Concept
End User Training Concept

SAP End-User Training Concept, Training management and execution - a key element for an industrial rollout.