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Project Lead in complex, multi-year & multi-player SAP implementation
Application Management Design and Setup - ramp up of 3rd level support for leading institute in financial industry
Design and development support global learning platform: the basis for ongoing training provision
Development and implementation of SAP CRM for two leading German trade-fair providers
SAP CRM Mobile & Server implementation for leading global mobile phone provider - design, implementation and roll-out as project manager
Concept and Development of SAP CRM Middleware & ERP Integration at SAP as core of the CRM product
Multi-Level CRM review including strategy, processs layout and maturity, system landscape and team-setup - the basis for a re-setup.
Development, alignment and approval management of global service management replatfroming program - including stakeholder committment management.
Global Sales and Service Harmonization at leading provider of transportation solutions. SAP Template & industrialized rollout. Large offshore delivery portion.
How to synchronize a truly global team on SAP CRM via virtual trainings? Click for more details
Design of global Service management processes for leading provider of healthcare solutions
Forming an international CRM team in a top-5 consulting firm prior to a global CRM Sales Program
Management of IT Carve-Out for IPO preparation
Development of global service concept for a leading global multi-brand provider of consumer goods - including complaint & escalation management (ITIL compliant)
SAP End-User Training Concept, Training management and execution - a key element for an industrial rollout.