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International SURIRO Group
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CRM Opportunity Assessment
Outside-In + Inside Out: structured scan of YOUR CRM potential
Integrated approach to mobilize business & IT. CRM As-Is Assessment, To-Be Definition including vision statement - and as option: roadmap definition and project charter for initiaition and first year
Multisite Development Readiness Check
Business & IT Assessment Maturity check for multisite development readiness
Proven readiness model applied in management interviews; option for eSurvey. Clear roadmap and recommendations derived
CRM Tool Selection
Vendor independent view on CRM Tools
Functional and non-functional requirements health-check. Critiera catalog development, scoring model and tool-evaluation. Option for RoI and Prototyping
Project & Program Management
Review and Support of PM status, methods and skills
Independent view on CRM project setup, status and applied management methods and tools. Option: skill assessment
CRM Roadmap Development
Business driven CRM Roadmap
Business driven, but IT enabled approach for roadmap development to deliver CRM transformation map, roadmap and project descriptions
Business Case & RoI
Business & IT cost-benefit + RoI
Business and IT related cost + benefit evaluation; includes project effort estimates. Opition for TCO calculation