SURIRO

CRM Opportunity Assessment

Outside-In + Inside Out: structured scan of YOUR CRM potential

Integrated approach to mobilize business & IT. CRM As-Is Assessment, To-Be Definition including vision statement - and as option: roadmap definition and project charter for initiaition and first year

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Multisite Development Readiness Check

Business & IT Assessment Maturity check for multisite development readiness

Proven readiness model applied in management interviews; option for eSurvey. Clear roadmap and recommendations derived

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CRM Tool Selection

Vendor independent view on CRM Tools

Functional and non-functional requirements health-check. Critiera catalog development, scoring model and tool-evaluation. Option for RoI and Prototyping

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Project & Program Management

Review and Support of PM status, methods and skills

Independent view on CRM project setup, status and applied management methods and tools. Option: skill assessment

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CRM Roadmap Development

Business driven CRM Roadmap

Business driven, but IT enabled approach for roadmap development to deliver CRM transformation map, roadmap and project descriptions

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Business Case & RoI

Business & IT cost-benefit + RoI

Business and IT related cost + benefit evaluation; includes project effort estimates. Opition for TCO calculation

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